Welcome to The Royal Affair! We understand that sometimes your purchase might not meet your expectations. Therefore, we have crafted a comprehensive return policy to ensure your satisfaction with every order.
10-Day Return Policy: We offer a hassle-free 10-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you can return the item(s) for a refund or exchange.
Conditions for Returns:
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Unworn and Unused: Returned items must be unworn, unused, unwashed, and in the same condition as received, with all original tags attached.
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Original Packaging: Please ensure that the saree is returned in its original packaging to prevent damage during transit.
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Return Authorization: Prior to returning any item, kindly contact our customer service team to obtain a return authorization. Items returned without authorization may not be eligible for a refund or exchange.
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Exclusions: Customized or altered sarees are not eligible for return unless there is a manufacturing defect or an error on our part.
Return Process:
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Contact Us: Reach out to our customer service team via email or phone to initiate the return process. Provide your order number and details of the item(s) you wish to return.
- Return Authorization: Once your return request is approved, you will receive a return authorization along with instructions on how to return the item(s).
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Packaging: Securely package the item(s) in its original packaging, ensuring it is adequately protected during transit.
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Shipping: You will be responsible for the shipping costs associated with the return unless the return is due to a mistake on our part. We recommend using a trackable shipping service to ensure safe delivery.
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Inspection and Refund/Exchange: Once we receive the returned item(s), our team will inspect them to ensure they meet our return policy criteria. Upon approval, we will process your refund or exchange as per your preference.
Refund Processing: Refunds will be issued to the original payment method used for the purchase within 5-7 business days after the returned item(s) are received and inspected.
Exchange: If you opt for an exchange, we will process the exchange and dispatch the replacement item(s) at the earliest possible time, subject to availability.
Contact Us: If you have any questions or concerns regarding our return policy, feel free to reach out to our customer service team. We are here to assist you and ensure your shopping experience with us is enjoyable and satisfactory.
Thank you for shopping with The Royal Affair!